LTL carrier liability is often limited. Here is how carrier liability works, how to ask for optional added cargo coverage through Armstrong Transport, and what to do if freight arrives damaged.
Ask for added coverage on your quote →LTL carriers can limit their liability for loss or damage under their own tariffs. The limit varies by carrier and can depend on your freight class, so you cannot assume the full value of your freight is covered. Carrier liability is also different from insurance. If you do not give written value instructions, your freight generally moves at the carrier's standard limit.
Optional added coverage up to $2.5M per shipment is available on request (up to $500K for Mexico cross-border), subject to approval, terms and exclusions. Armstrong offers gap coverage, for when your freight is worth more than the carrier's cargo coverage, and all-risk coverage, which looks at the full value of the load with limited exclusions.
Send a written request with the declared value of your freight at least 72 hours before scheduled pickup. The cost is quoted separately and paid by the shipper. Coverage applies only once it is confirmed in writing.
Claims are reviewed by the carrier or insurer under their own terms. Filing a claim does not guarantee payment.
Tell us the declared value on your quote request and ask for added coverage. We will check what is available for your shipment.
Ask for added coverage on your quote →Not always. LTL carriers can limit their liability under their own tariffs, and the limit can depend on the carrier and the freight class. Carrier liability is not the same as insurance, so do not assume the full value of your shipment is covered.
Ask for it in writing, with the declared value of your freight, at least 72 hours before scheduled pickup. Mention it on your quote request and we will check what is available for your shipment. Coverage is not in place until it is confirmed in writing.
Optional added coverage up to $2.5M per shipment is available on request (up to $500K for Mexico cross-border), subject to approval, terms and exclusions. The cost is quoted separately and paid by the shipper.
Note the damage on the delivery receipt before you sign, take photos, and keep the packaging. Then send a written claim with your documents to IZ Freight so it can be filed through Armstrong within the deadline in Armstrong’s Brokerage Terms and Conditions.
No. IZ Freight is not an insurer. Added cargo coverage is arranged through Armstrong Transport Group’s insurance providers, and the policy terms decide what is covered.
Added cargo coverage is arranged through Armstrong Transport Group's insurance providers. IZ Freight is not an insurer. Coverage is subject to approval, policy terms and exclusions, and is not in place until confirmed in writing. This page is general information, not legal or insurance advice. IZ Freight is an independent agency of Armstrong Transport Group, LLC (MC-555609, USDOT 2236080).